Samsung Earns Highest Ranks in Product and Service Quality for TV and Home Appliances by ACSI® - Samsung

Underscoring its leadership in products and services, Samsung Electronics America received #1 ratings for "Overall Product Quality and Service" for TVs and Home Appliances in the 2022 American Customer Satisfaction Index Survey.1,3 The company was an industry leader in the following areas for its excellence in product quality, service repair, mobile app reliability and warranty coverage:

  • #1 in Overall Customer Satisfaction for TV
  • #1 in Overall Product Quality for TV
  • #1 in Service Quality for TV
  • #1 in Overall Product Quality for Home Appliances
  • #1 in Service Quality for Home Appliances2
  • #1 in Service Repair for Home Appliances

The American Customer Satisfaction Index Survey (ACSI) is the nation's only cross-industry measure of customer satisfaction. Since 1994, the survey has been recognized as a leader in analyzing consumer sentiment about the products and services used most often.

Between July 2021 and June 2022, The ACSI Household Appliance and Electronics Study surveyed nearly 5,500 U.S. consumers who recently purchased appliances from leading manufacturers to evaluate the quality of their experiences in a variety of categories. Between April 2022 and June 2022, The ACSI TV Study surveyed nearly 1,500 U.S. consumers who recently purchased TVs from leading manufacturers to evaluate the quality of their experiences in a variety of categories.

The survey evaluates 10 key product touch points: Durability, Exterior Design, Website Satisfaction, Reliability of Mobile App, Quality of Mobile App, Warranty Coverage, Courtesy and Helpfulness of Service Technician, Outcome of the Service Repair, Timeliness of the Service Repair, and Ease of Arranging Service.

"We are honored to receive this award from The ACSI and are grateful to our valued customers. Samsung is eager to continue investing in our expansive customer-first options and furthering our commitment to deliver the best service experience to our customers," said Mark Williams, Vice President of Customer Care at Samsung Electronics America.

As part of Samsung's ongoing commitment to consumers, the company is continuing to invest in its technical training centers, technician training programs and national skills competition, as well as increasing its service networks coverage with authorized technicians. Samsung is also continuing to invest in product quality and initial quality sensing for early quality issue monitoring and resolution, and expanding the digital channels in the customer contact operations to provide prompt and convenient communications.

To learn more about Samsung's commitment to providing quality customer service, visit Samsung.com.

1 Based on the 2022 American Customer Satisfaction Index survey of customers rating their own appliances.
2 ACSI is a registered trademark of American Customer Satisfaction Index LLC.
3 Samsung tied with three other brands for Service Quality.

-

Comments

Post a Comment

Popular Posts

Signal, WhatsApp and Telegram: All the major security differences between messaging apps - CNET

Image
Signal, WhatsApp and Telegram: All the major security differences between messaging apps - CNET Signal, WhatsApp and Telegram: All the major security differences between messaging apps - CNET Posted: 19 Feb 2021 04:00 AM PST Brent Lewin/Bloomberg/Getty Images If your choice of encrypted messaging app is a toss-up between Signal , Telegram and WhatsApp , do not waste your time with anything but Signal. This isn't about which has cuter features, more bells and whistles or is most convenient to use -- this is about pure privacy . If that's what you're after, nothing beats Signal. By now you probably already know what happened. On Jan. 7, in a tweet heard 'round the world, tech mogul Elon Musk continued his feud with Facebook by advocating people drop its WhatsApp messenger and use Signal instead. Twitter CEO Jack Dorsey retweeted his call. Around the same time, right-wing social network Parler went dark following the Capito...
Read more

Harry Dunn's parents to meet Anne Sacoolas as immunity row continues - The Guardian

Image
Harry Dunn's parents to meet Anne Sacoolas as immunity row continues - The Guardian Harry Dunn's parents to meet Anne Sacoolas as immunity row continues - The Guardian Posted: 13 Oct 2019 06:58 AM PDT Anne Sacoolas, the wife of a US intelligence official who was involved in the road collision that killed 19-year-old Harry Dunn, has agreed to meet with his grieving parents and cooperate with a British police inquiry. But amid continuing questions over her right to diplomatic immunity, it is not clear if she will return to the UK to fulfil a promise to answer police questions about her role in the car crash. The reversal of position on a meeting appears to have come after lawyers specialising in diplomatic immunity started to advise Dunn's parents last week, leading them to say they would pursue Sacoolas in the US courts for a civil claim. Mark Stephens, one of the legal specialists advising the parents, told the Guar...
Read more

VPN browser extensions: Why you shouldn't use then - Tech Advisor

VPN browser extensions: Why you shouldn't use then - Tech Advisor VPN browser extensions: Why you shouldn't use then - Tech Advisor Google Fi calls between Android subscribers will soon be end-to-end encrypted - 9to5Google How to encrypt your computer (and why you should) - Mashable How to encrypt and decrypt a folder on Android with SSE Universal Encryption - TechRepublic 4 ways to send encrypted messages on Android - TechRepublic WhatsApp “end-to-end encrypted” messages aren’t that private after all - Ars Technica ciphertext feedback (CFB) - TechTarget What Is the Windows Encrypting File System (EFS) and How Do You Enable or Disable It? - MUO - MakeUseOf Encrypting your online life is important - Telangana Today Keeper Password Manager Review – Forbes Advisor - Forbes [Update: Screenshot] Google Messages preparing end-to-end encryption for RCS messages - 9to5Google T...
Read more