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Best Cloud Phone Systems Of May 2024
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Stephanie Faris
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Stephanie is a professional finance and small business writer with more than a decade of experience. Her work has been featured on a variety of top finance sites, including The Penny Hoarder, Money Under 30, GoBankingRates, Retirable, Sapling and Benzinga.
Read more articles by Stephanie FarisThis Android Phone For Audiophiles Packs Not One But Two Headphone Jacks
The latest versions of the iPad Air and iPad Pro have effectively discontinued any Apple tablet with a headphone jack. I know, I know, that slow march away from dedicated audio jacks has been trending on for the last decade, as much as we might miss them. It seems audiophiles who want wired audio devices may be in luck. Noted audio device maker Moondrop has a phone with two headphone jacks and a design that seems tailor-made to appeal to sound hounds.
So what is it? It's called the Moondrop MIAD 01. Just looking at the retro shell with that kind of NASA-white finish with moon mission fonts, you can tell this phone is more stylish than your average Android everything device, like the most recent Pixel 8a.
Moondrop is a China-based company that makes audio equipment, including planar headphones and in-ear monitors (essentially specialized wired earbuds for better sound isolation). The $399 MIAD 01 is made to support HiFi audio as well as studio-quality cans with one 4.4 mm headphone jack alongside the more average 3.5 mm single-ended port. The bigger port supports 4 VRMs, and it's specifically geared for hardcore headphone users who want a more reliable connection.
When the company announced the phone back in April, it claimed it had bypassed the Android SRC and had a 6-layer gold-sinking audio circuit with a separate LDO power supply. It also has its own dedicated Cirrus Logic Master DAC (digital-to-audio converter) and extra shielding to separate the audio layer from the rest of the phone. It also supports up to 2 TB of additional storage for music lovers to include their own audio tracks and avoid Apple Music or Tidal's HiFi streaming.
If it isn't clear, the phone is meant to offer the all-in-one package for folks who normally take around an external HiFi player or sound decoder. How big is that audience? Well, it's big enough for Moondrop to launch a product it says on its own product page "makes no sense commercially."
Beyond the stated audio capabilities of the MIAD 01, the phone seems particularly mid-range. The 6.7-inch OLED screen has a waterfall-type design with an FHD resolution that goes up to 120Hz refresh rates. That's pretty average for today's mid-range phones, but it's not a slouch either. The phone is running on a MediaTek Dimensity 7050, a chip that doesn't get a lot of play in the U.S. As that company typically supplies chips to Chinese smartphones. The CPU itself is an 8-core chipset released last year. If you guess its performance compared to the Nothing Phone 2(a) with a Dimensity 7200 processor, you can expect some largely fine performance
You then get a 5,000 mAh battery with a promised two-day battery life, 256 GB of storage, and 12 GB of RAM. If you go to where it's sold on places like HiFiGo, there's no option to upgrade memory or storage. Essentially, what you see is what you get.
Though merely based on specs and looks, what you get is a pretty damn unique device. We have not yet seen it in person, though Moondrop promises a "native" Android experience,e which could mean it won't be like a Nothing Phone and its own revised version of the OS. Instead, it does have a "built-in online interactive DSP [digital signal processing]" alongside its own spatial audio algorithms.
It's a strange move for a well-known but still niche audio company to unleash a smartphone and promote it in the U.S. Market. Still, Moondrop seems to think there's a big untapped audience of audio-focused people who want to listen to music with as little latency as possible. Maybe they're right, and with as cool a design as the MIAD 01 has, it could prove a hit for those who desperately need a damn headphone jack in a mobile device, for once.
Want more of Gizmodo's consumer electronics picks? Check out our guides to the best laptops, best TVs, and best headphones. If you want to learn about the next big thing, see our guide to everything we know about the iPhone 16.
Best Cloud Phone System And PBX Of 2024
The best cloud phone systems make it simple and easy to set up and manage a fully-featured software PBX system, for a fraction of the cost of a hardware platform.
Best cloud phone system and PBX of 2024: quick menu
Even small businesses can now have the software equivalent of a hardware-based PBX phone system, traditionally used by big enterprises, but for only a fraction of the cost.
Even better, modern cloud-based phone systems work not just with the office phone system but also with employee smartphones. On top of all this, because they run VoIPcalls through software, they can offer not only a cheaper general phone service but also deliver a rich range of additional features, such as software integrations and analytics, helping with KPI's for productivity.
The result is that a small business now have access to cloud-based phone services that can provide a wide range of advanced features, from Unified Communications as a Service (UCaaS) - for managing calls, messaging, and video conferencing - to cloud-based Contact Center as a Service (CCaaS) services, all running on the same platform.
Overall, the digital transformation of the telecoms industry has vastly improved the range and accessibility of phone services for business.
Below we'll feature the best cloud phone systems currently available.
We've also featured the best VoIP service for home.
Why you can trust TechRadar We spend hours testing every product or service we review, so you can be sure you're buying the best. Find out more about how we test.
Best for medium sized businesses
An affordable modern phone system service
Reasons to buy +All plans come with 24/7 live support
+A nice range of features and services
+Flexible pricing
Nextiva is a phone system service with various options and products, but perhaps the most important tool for you is the VoIP-based hosted PBX solution that helps move your business phone service to the cloud.
The cloud pricing differs from the usual one, as in this case there are only two plans, Professional and Enterprise. The professional plan gives you unlimited calling within the US and Canada. In addition to that, you also get a free local and toll-free number, a top-rated mobile app, video and audio meetings, and team collaboration. The pricing changes depending on the number of users and the length of your subscription.
The Enterprise plan gives you everything in the previous one with some additional goodies. These include business integrations, real-time voice analytics, and call recording.
The service does have more features than listed in their plans, such as online faxing for instance. Also, worth mentioning is that both plans come with 24/7 live customer support.
Read our full Nextiva review.
Best overall
The best cloud phone system
Reasons to buy +Collaboration platform
+Unlimited calling
+Comprehensive features
+Advanced options
RingCentral provides a cloud-based communications and collaboration platform for businesses of all sizes. The solution includes all PBX administration functions, Android and iOS apps and unlimited calling.
There is a comprehensive set of features included as standard, including call logging, monitoring, recording, and online faxing. It also offers HD voice and audio conferencing through mobile devices, as well as team collaboration through screen sharing and HD video for both tasks as well as video conferencing.
There are also options for expanding more advanced features such as UCaaS, CCaaS, and CPaaS to cover all aspects of communications. There's also a developer platform available to ensure that your service offers all of the features and connections you might ever imagine you need. And yet, all of these are available at a price affordable for small businesses.
RingCentral offers several pricing tiers. All plans include unlimited phone calls, unlimited business SMS and mobile apps. They also offer unlimited video and audio meetings with screen sharing on both the desktop and mobile apps. However, the number of screen-sharing users is limited by the package you choose.
For enterprise business, subscribers can request a demo and a quote by filling out a form on the website.
Read our full RingCentral review.
Best budget
The transformative cloud phone system
Reasons to buy +Mobile apps
+Good customer support
+Accessible pricing
8x8 offers a feature-packed bundle that means even with the most basic plan, you still have a comprehensive set of services as you'd expect with a full-blown business PBX system.
There's a comprehensive range of features in the starter 8x8 Express plan, which offers basic functionality for small businesses and start-ups, including all aspects of call handling, auto-attendant, as well as audio and video conferencing with screen sharing supported. Team messaging and SMS is also included, as is voicemail services which includes voicemail transcriptions. Integrations include Microsoft 365 and Google Workspace.
The X2 plan adds Single Sign On (SSO), along with integrations for Okta, call recordings, and unlimited fax. After that, the X Series X4 plan adds an operator switchboard, analytics, and call quality reporting, as well as extending unlimited calling from 14 to 47 countries. There are more advanced X6 and X8 plans aimed at enterprise use.
Read our full 8x8 X Series review.
Best all-rounder
The best accessible VoIP provider
Reasons to buy +End-to-end encryption
+Same features for each tier
+CRM integration
GoToConnect represents the merger of LogMeIn's Jive VoIP platform and their GoTo conferencing platform into a single service offering that provides a comprehensive range of options.
General features include custom call routing, team-based call distribution, as well as time-based and geolocation routing to ensure that calls are picked up fast. Screen sharing and personal meeting rooms are a standard part of the package, and users can easily join in with a single click rather than wait around or have to generate a PIN.
What's even better is that rather than have differently priced plan levels with an increasing range of unlocked features, GoToConnect has a single pricing system based on the number of users. This could be especially welcome to small and medium-sized businesses who can enjoy all of the same features as an enterprise would, but without having to pay extra for the privilege.
Altogether, GoToConnect advertises itself as a unified communications and collaboration platform, that will surely work well for a lot of business set ups.
Read our full GoToConnect review.
Best with CRM
VoIP call center and CRM solution
Reasons to buy +Strong focus on CRM
+Easy call center setup
+Lots of integrations
Aircall is another cloud-hosted phone solution, which can be set up with just a few clicks. This then provides your business with a complete communications center for calls, video, and messaging from the web, desktop, or mobile.
Aircall also includes a wide range of CRM, helpdesk, and productivity functions, to help improve how your sales and support teams handle calls, not least in terms of transferring them as well as approaching customers. And, as expected, there's an analytics suite to help gauge efficiency and track KPIs in workflows and look for ways to improve them.
Because of this, Aircall also provides a large number of integrations, such as for SalesForce, Zendesk, Hubspot, Zoho, Freshdesk, and Slack. However, note that a minimum of three users is required to operate this service.
Overall, Aircall provides excellent functionality with a low cost cloud phone system that's easy to use and accessible for small businesses as well as enterprises.
Read our full Aircall review.
Best affordable
Best affordable cloud phone system
Reasons to buy +Easy to set up
+Great value
+Virtual receptionist
Reasons to avoid -Mobile apps have some flaws
Ooma Office is a cloud-based phone service that presents itself as a big business phone experience to small businesses, and is priced very well in this respect.
Ooma Office gives you all the core features you would expect, plus some more advanced functions like a virtual receptionist that allows for calls to be automatically directed to the right department.
Subscribers also benefit from hold and transfer music, and Ooma provides mobile apps for iOS and Android, so you can set up capabilities such as call forwarding, enabling calls to be sent from your desk phone to your mobile when you're out and about. That said, some of the online feedback about the mobile apps isn't great, so bear that in mind.
Generally speaking, though, Ooma gives you a lot of functionality for a relatively modest outlay. There's no fuss – you get all the features with that one subscription plan – and what's more the system is easy to set up and get going with.
Naturally, you don't get everything compared to the feature-sets of the more costly rivals out there, and the most notable missing piece of the puzzle is a lack of CRM software integrations.
Read our full Ooma Office review.
Best with AI
The innovative cloud phone system
Reasons to buy +Full service PBX
+Soft phone apps
+AI contact center
Dialpad has built its phone service for the cloud from the ground up, which means you avoid the issues that legacy providers have traditionally suffered from when trying to backward engineer their services.
Dialpad provides all the features you'd expect from a business phone system, such as voice, video, and messaging options, which can run from your existing devices using soft phone apps, and there are also options for automation, web conferencing, and an AI-powered call center platform.
Dialpad also advertises its Voice Intelligence feature, which uses AI to support human users through a combination of speech recognition, natural language processing, machine learning, and real-time coaching. This allows transcripts and analytics to be automatically for all calls, making it easier to better learn and understand your business workflows and customer experiences.
Overall, Dialpad offers a full-service cloud PBX platform for business users. Set up takes only a few minutes, and there's a 14-day free trial available.
Read our full Dialpad review.
Best for enterprises
Enterprise cloud phone system
Reasons to buy +Strong suite of features
+Scalable
+Unified Communications
+Configurable options
Avaya aims to create a truly scalable solution using whichever cloud solution you're most comfortable with. For small and medium-sized businesses that are happy to rely on third-party suppliers, Avaya can easily run through a public cloud, meaning that you receive continuous service and don't have to concern yourself with software upgrades or IT buy-ins.
Of course, Avaya is more than just calls, and as a unified communications solution it means integrating all communications channels into a single system.
While the product name may have changed, Avaya have a solid track record in their expanded VoIP and UC service provisions, and the sheer scalability of the OneCloud solution has to be attractive, especially for enterprises.
Read our full Avaya review.
Best for small business
An amazing range of features with excellent app integration
Reasons to buy +Excellent features
+Skype integration
+Mobile apps
Grasshopper offers a comprehensive cloud phone service platform for small businesses across North America.
The solution needs no hardware and is easy to setup. It is a virtual phone system. All calls are answered by an automated phone assistant, which then forwards them to the relevant person or department. Users can create a unique vanity 800 number upon registration. Grasshopper integrates with Skype, LiveChat, Google Voice, Zapier and Bitium.
Grasshopper has an app for both Android and iOS. Users will be able to receive calls through their business line from the app. The cheapest plan includes 1 number and 3 extensions. Additional plans offer additional numbers and extensions.
All plans offer business texting, online fax, call forwarding, custom greetings, Wi-Fi calls, desktop, mobile apps and unlimited minutes.
Read our full Grasshopper review.
We've also featured the best VoIP phones.
Cloud phone system FAQs Which cloud phone system is best for you?When deciding which of the best cloud phone systems to use, first consider what actual needs you have. For example, someone simply wanting to talk to a handful of people on a casual basis may find a cheaper option is the most cost-effective while providing all of the necessary tools that would be required. However, if you're planning to use a cloud phone system for professional or business purposes, especially with a large number of people and on a regular basis, then you will probably want to look to the higher-end options for the more advanced tools that are included.
How we tested the best cloud phone systemTo test for the best cloud phone systems we searched for a range of popular options as well as took recommendations from people we know who use cloud phone systems regularly. We then tried each platform to see how user-friendly each was, as well as determine what range of tools and advanced options were available. Pricing also came into account when determining our best list.
Read how we test, rate, and review products on TechRadar.
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